These general terms and conditions (“ General terms and conditions ”) apply between Wellness and Fitness Fusion Arena and you as a user, member, of the services and functions described below (“ Customer”) (each a “ Party ” and collectively the “ Parties ”). By creating an account and using the waffarena.se application, you agree to these General Terms and Conditions.
Generally
1.1. waffarena.com is a digital social community platform accessible through one of the access options that waffarena.com informs about from time to time, currently via waffarena.se which is accessed via computer, tablet, mobile or phone.
1.2. In order to be able to use waffarena.se services, it is required that the Customer is at least 18 years old, that the Customer registers an account and identifies himself using his e-mail address and his personal password. the account may only be used by and refer to the person to whom the account applies. Guardians can, however, log into their account and seek care for children for whom the parent is the guardian.
1.3. waffarena.com should not be used when urgent care is needed, but then the Customer should call 112 or visit the emergency department.
2. Responsibility
waffarena.com works with wellness, fitness and holistic health and is a complement to primary care, other healthcare and other established healthcare providers that are under IVO’s supervision. waffarena.com takes no responsibility for other healthcare providers’ performance of their healthcare services and cannot be held responsible for these providers’ possible breaches of contract or possible deficiencies in quality.
3. Change of waffarena.com and the services provided
waffarena.com is continuously updated and waffarena.se has the right, without obtaining prior approval from the Customer, to make changes to waffarena.com at any time. Such changes can e.g. refer to changes to the technical solution for providing the services or the design and layout of the platform. The changes may mean that certain functions cease, change or are added and/or that the technical prerequisites for access to the services change.
3.1. Availability
3.2. waffarena.com is responsible for the availability of waffarena.se during the contract period. Users normally have access to waffarena.se 24 hours a day, seven days a week, with the exception of possible system maintenance (this does not mean, however, that there are staff available during this entire time period).
3.3. waffarena.com customer service is normally open weekdays between 09.00 and 17.00.
3.4. The times for when the Customer has the opportunity to meet staff at waffarena.com can be seen from the information currently in force.
3.5. If the availability of the Services falls below the level in point 4.1 – 4.2 below, waffarena.se can take the necessary measures regarding personnel and infrastructure to remedy the deficiency. The customer is not entitled to apply any other penalty.
3.6. waffarena.com reserves the right to temporarily suspend availability at any time for system maintenance and service purposes, e.g. bug fixes, maintenance and upgrades.
4. Customer’s responsibility
4.1. The customer undertakes to follow the General Terms and Conditions and any other instructions that waffarena.com publishes on waffarena.com.
4.2 By accessing and using our community platform, you agree to adhere to the following responsibilities:
Respectful Conduct: Treat all members with respect, courtesy, and consideration. Avoid inflammatory, offensive, or derogatory remarks towards other members or groups.
Positive Interaction: Engage in constructive discussions and refrain from engaging in personal attacks, trolling, or harassment of any kind.
Content Standards: Ensure that all contributions, including posts, comments, and media, are appropriate for a diverse audience and do not contain explicit, illegal, or discriminatory content.
Compliance with Policies: Abide by all community guidelines, rules, and Terms of Service established by the platform.
Accountability: Take responsibility for your actions and words on the platform. Report any violations of these guidelines to the platform administrators promptly.
4.3. The customer is responsible for the accuracy of the information provided by the customer in connection with registration and use of the services. waffarena.com is not responsible for any damages that arise due to the Customer having provided incorrect information or not updating the information.
4.4. The customer must store personal and user-specific information – such as user identity and password or other documents, certificates or devices that can be used to access waffarena.com – in a safe manner and not use or disclose this information to anyone unauthorized. If the Customer suspects, or should suspect, that such information has come to the knowledge of an unauthorized person or is otherwise being misused, the Customer is obliged to immediately take action to limit access to waffarena.com and to immediately inform waffarena.com.
4.5. The Customer is responsible for activities undertaken by the Customer. The customer is thus responsible for i.a. for possible transmission of information and electronic documents. The customer is obliged, in addition to these General Terms and any instructions that waffarena.com publishes from time to time on waffarena.com, to observe applicable laws, regulations, authority decisions and generally accepted ethical and moral values when using waffarena.se and the services. The customer may not use waffarena.com in such a way that waffarena.com or others suffer inconvenience or damage. The customer thus e.g. do not, via waffarena.com, handle electronic documents that infringe on the rights of third parties or that can be perceived as offensive or offensive.
5. Price, invoicing and payment
5.1. Creating an account and using waffarena.com is free of charge for the customer when these General Terms and Conditions enter into force, with the exception of the fee-based services available on waffarena.com. However, waffarena.com reserves the right to charge the customer if changes are made to legislation or agreements. Before debiting is done, we will clearly inform about this on waffarena.se.
6. Contract period and termination
6.1. The agreement, including the General Terms and Conditions, applies indefinitely. The agreement can be terminated by the Customer without notice.
waffarena.com has the right to terminate the General Terms and Conditions with immediate effect if the Customer violates obligations under the General Terms and Conditions.
waffarena.com reserves the right to terminate a Customer’s account that has not been used for 12 months.
7. waffarena.com liability and limitation of liability
waffarena.com is not obliged to pay compensation due to an error, deficiency or other breach of contract on the part of waffarena.com unless otherwise follows from mandatory law. waffarena.com does not provide compensation for indirect damages (including data loss) unless the damage was caused by waffarena.com being grossly negligent.
7.1. waffarena.com’s liability is under all circumstances limited to a maximum of 0.5 price base amount (i.e. SEK 23,250 based on the 2020 price base amount).
7.2. The customer is obliged to submit compensation claims to waffarena.se without unreasonable delay after the damage is discovered or should have been discovered. If the Customer does not do this, the Customer loses the right to enforce the claim.
7.3. The customer must indemnify waffarena.com if the customer has infringed on a third party’s intellectual property rights or if a third party makes a claim against waffarena.se due to the customer’s use of waffarena.se or the services.
8. Personal data
8.1. waffarena.se personal data processing is regulated in the company’s privacy policy which can be found at waffarena.com .
9. Change of Terms
waffarena.com can change the General Terms and Conditions without obtaining prior approval from the Customer. Such change comes into effect, in the case of existing Customers, one week after the change has been introduced on waffarena.com. By continuing to use the service, you accept the new terms. For new customers, the most recently published General Terms and Conditions apply immediately.
10. Privacy
Each Party undertakes, during the term of the contractual relationship, to observe complete confidentiality regarding all information received from the other Party and which is stated to be or is obviously confidential and not to use such information in any way other than what is intended by the General Terms and Conditions. Information that is or becomes publicly known in any other way than through a violation of the content of the General Terms and Conditions or current legislation shall not be considered confidential.
11. Intellectual Property Rights
11.1. waffarena.com owns all intellectual property rights to waffarena.com (including but not limited to the technical solution and any content therein) as well as all material published on waffarena.com. These works are protected by copyright and all such rights are reserved by waffarena.com.
11.2. The Customer and Users may not use any part of waffarena.com’s copyrighted material for commercial purposes without first obtaining a license from waffarena.com or from waffarena.com’s licensor.
12. Force Majeure
If the Party’s fulfillment of its obligations under the contractual obligation is hindered or prevented due to a circumstance that the Party could not control and that the Party could not reasonably be expected to have anticipated at the time of entering into the contractual obligation, and whose consequences the Party could not reasonably have avoided or overcome either, this constitute a basis for exemption which entails exemption from damages and other penalties.
13. Notices
Notifications due to the General Terms and Conditions must be delivered via courier or e-mail to the respective Party’s specified address. Such notice shall be deemed given (a) at the time of delivery (if delivered by courier) or (b) at the time of dispatch (if sent by email).
14. Assignment and hiring of subcontractors
14.1. None of the Parties may fully or partially assign their rights or obligations under the General Terms and Conditions without the other Party’s prior written consent, with the exception that waffarena.com may assign its rights or obligations to another group company.
14.2. waffarena.com has the right to hire subcontractors for the fulfillment of its obligations under these General Terms and Conditions.
15. Dispute resolution and applicable law
15.1. These General Terms and Conditions shall be interpreted and applied in accordance with Swedish law.
15.2. Disputes arising from the contractual relationship must be finally settled by a Swedish court.
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